Very interesting hotel. Was here for a wedding. Everyone on staff was INCREDIBLY nice and helpful. Our issues were the sleeping rooms. Upon checking in and seeing our first rooms we were unhappy with the fact that they were interior rooms and had no windows facing out. We asked for different rooms with windows and were given rooms on the main floor of the main building in the back corner with teeny tiny windows that looked onto another building (mold on walls and in bathroom floor tile, I refused to shower in this room). I couldn't acclimate with no natural light. Shontay at the front desk took pity on me and found me a room with a legit window for my last 2 nights. Again the staff are WONDERFUL though I wouldn't stay here again just because of the hotel design and the gamble you make on whether you get an updated room or an old, dank room.
Great service. Wonderful, clean rooms. It lives up to being a Hilton, although the only complaint is that the pictures don't allow you to see just how close to a major highway you are.
The glasses provided in the mini bar had toothpaste residues. The shower was blocked and the complimentary shampoo in the bathroom was a half used bottle. They had obviously not cleaned up properly or changed the toiletries. Which makes me wonder about the hygiene levels they have there.
Located in a great part of the city. A great staff check-in was a snap. The room was spacious and clean. Now for the items needing improvement; Light from the hallway comes in all the way around door frame. Use caution when in the shower the water is too hot and the bathtub drains too slow.
Went to the Hilton for a working lunch in the Bar & Grill. FYI it is sear yourself so don't hover at the entrance like we did. Food was excellent, especially the sweet potatoes fries and portions are good sized. Our waitress quickly took our order and was very responsive. Only negative was it was a little cold sitting near the entrance. We should have picked a better seat.
Overall, I was not impressed at all. Walking in, it felt like a luxurious big building but our two night experience there was nothing like what you would expect of a Hilton hotel. Will not recommend.
We started on a bad note with the elevator to the top floors being out of order and no porter to help us take the luggage upstairs. No sign about the elevator not working was posted either. We forgot a few documents in the room and contacted the hotel staff, the desk manager multiple times since we had checked out but no efforts were made to look them up. They took our phone number but didn't call us back despite us telling them the documents had confidential information. The staff was quite careless.
Hilton St Louis Frontenac is a US Lodging based in Frontenac, Missouri. Hilton St Louis Frontenac is located at 1335 S Lindbergh Blvd, Frontenac, MO 63131, USA.
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